Koolhost
Web Services
Frequently
Asked Questions
Everybody has questions, it
wouldn't be normal if you didn't. We have compiled a list of
the most asked questions submitted to us. If there is a question
you have and we do not have the answer to it, contact us and
we will provide you with a prompt answer and, post it here for
anyone else with the same questions to get a quick answer.
Frequently
Asked
Questions
I placed
my order three days ago, and the WhoIs lookup shows that my domain
is active on your servers, but I can't get my site to load on
any browser. Why is that?
Even when the WhoIs database displays your domain as active on
our servers, sometimes the internet doesn't display the site
to all browsers in all parts of the world immediately. For example:
your domain may be viewable in California today while not showing
up in Maryland, but that usually gets resolved within 24 hours.
It takes 3-5 days for the domain to become active and resolved
back to our servers. This is true for all hosting companies.
I want
my domain available to publish to the same day. Is this possible?
Yes, we offer same-day domain service in the form of a Unique
IP. This numerical address will be up the same day of your order
and publishable via FTP. In 3-5 days, the name you have chosen
will resolve within the WhoIs and World Wide Web, allowing visitors
to type that name to get to your site.
What happens
to the numerical address once my chosen domain name becomes active?
If the numerical address is typed in a browser after your
domain name resolves, they will STILL get your site. The
numerical address and yourdomain.com are one in the same.
Do you
still charge the extra $4.00 per month for the Unique IP even
after the numerical address resolves to my chosen domain name?
Yes we do, since you still enjoy the benefits of the Unique IP.
The difference between a Unique IP and a regular domain is that
a regular, run-of-the-mill domain name needs to be added to the
WhoIs directory and resolved back to our servers, while a Unique
IP is available in the form of a numerical address the same day
you order it from us. Within a few days that numerical address
becomes www.yourdomain.com
What is
the path to your perl server?
#!/user/bin/perl
Where can
I access my web based mail server without going through control
panel?
In the address bar of your browser, enter www.yourdomain.com:2095.
At the prompt, enter your full email address and your selected
password. This is where you must first set-up your email via
the control panel and set preferences before it is activated.
Then, at the bottom of the resulting page, click "Read Web
Mail"
Will your
e-mail service work with MS Outlook, Eudora, or other client
based e-mail programs?
Yes, no problem.
How does
the e-mail set-up to work with MS Outlook?
Simply use mail.yoursite.com as POP and SMTP. If you have problems
using mail.yoursite.com as your SMTP (outgoing mail) server,
use the SMTP server your dial up or internet service provider
offers.
How many
e-mail addresses do I get?
All accounts get unlimited addresses that you control in your
Cpanel
You have
just set-up my new account, why can't I access my new control
panel?
Your domain name is either new or being transferred to our nameservers.
This process takes 3-5 days to resolve back to our servers. As
soon as your site is up and running (resolved), you will
receive
an email from us.
I have
my client based e-mail configured properly, why can't I access?
You must set-up your web based e-mail first
I have
uploaded my new index.htm page. Why doesn't it show?
Our servers are set-up with an .html index page. Just
change your index.htm file extension to index.html
Why won't
my Front Page forms work?
Install your front page extensions from your C-panel.
How do I
transfer my domain name?
To transfer hosts, ask your registrar to change the nameservers
to ours:
Primary
DNS: ns1.thompsonenterprises.net
Secondary DNS: ns2.thompsonenterprises.net
How long
does it take to set-up my account?
Please allow 24 hours, although it has been done at times as
fast as 1 hour. If you did not order an account with a unique
IP, your site will not be active for at least 3 - 5 days, until
the name resolves. We will notify you when your site is ready.
Do you
offer PHP support? MySQL databases?
YES
Where can
I get my site stats?
You will find extensive stats in the "Webalizer" link
in your control panel
Can I have
Sub-Domains set up under my domain?
Yes
Do sub-domains
get FTP access?
Yes, FTP only if you have a unique IP address.- they do not get
a control panel. You do not have to have a unique IP address
to have FTP to access all sub-domains, but you do need a unique
IP address if you want virtual FTPs for each sub-domain.
Can sub-domains
have e-mail addresses?
Yes- top level domain must set-up in their control panel
What will
my sub-domain name look like?
you.yourdomain.com
How much
does a unique IP cost?
$4.00 per month
Koolhost Web Services
903 N. King
Seguin, TX 78155
830.372.1329
830.279.7034
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